Explore jurisdiction checks and account handling
Our legal position is tied to the account and the jurisdiction linked to it. We do not treat every request the same way in every place, because access, data use and record handling can change with local law. When a request reaches us, we check the
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registered name, phone number and the specific change you asked for before we act. If the request touches a wallet record, transaction trail or identity match, we may ask for a document that links you to the account so we do not update the wrong record.
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We keep account and support data only for as long as we need it for service, dispute handling, security checks and legal duties. If a rule changes, we update this page and apply the new position from the update date forward. For India, the same approach
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applies to UPI, Paytm, PhonePe and Google Pay flows linked to the account.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.